Ice Maker Arm Up Or Down

On Amazon, this Tuesday, November 6, you can get great deals on Hasbro toys and games, a nugget ice maker, a Dutch oven, pillows, and a car charger. * Thermostat is set at mid-range setting or higher. Next, the motor spins a shaft with small arms that scoop the ice cubes out of the tray and into the storage bin. Sears has the best freezers for your home to keep your food supply fresh and. (Make sure your test probes go into the test points 1/2". Leaks water down the front of the fridge and onto the wood floor. why not try lifting the wire arm that tells the ice maker to start and stop. No PMI is required. First, ensure that ice is not jammed in the ejector arm of the ice maker. com, we know ice makers. Plug dispenser and ice maker back in to electrical supply. Ice maker arm will remain in off position until ice maker arm is pushed down. It allows you to enjoy icy cold drinks every day without having to refill ice trays at the kitchen sink. This might sound like an obvious point, but your ice maker may be in the off position without your knowledge. Choose a Danby® appliance today!. The ice maker turns off automatically when the ice container is full. The shut-off arm lifts up and down. 2 Find the fill tube. If your model has an adjustable freezer shelf, place the shelf so the wire signal arm will hit the ice when the ice container is full. Remove ice cubes that are jamming the dispenser. Check the owner's manual for information about the pause feature and make sure it. Winterizing the ice maker (If Applicable): Not all systems are the same…use this material for guidance but always refer to your unit's OWNER'S MANUAL for the absolute correct technique for the brand of fridge in your. and ice cream were up 3%. To restart ice. Next, the motor spins a shaft with small arms that scoop the ice cubes out of the tray and into the storage bin. I found there was still ice in the space right behind where the coil originates. The wire on/off arm is down. Clean the furnace area using compressed air or a soft brush to remove all dust, debris and insects. When you start to run low, turn it back on. First, ensure that ice is not jammed in the ejector arm of the ice maker. Keeps your food fresher longer: Sub-Zero guards food's goodness with dual refrigeration and other disstinctive technologies. If your refrigerator isn’t making ice Make sure that the ice maker is turned on—depending on your model, either move the switch/slide to “On” or move the wire arm down to the lower position. The fridge and freezer are. Unlike similar products on the market and simply stated, our Beverage Centers keep your beverages cold; down to 34°F cold. If a refrigerator ice maker is not making ice, inspect the water supply. Thanks for the info and the videos. Need ice more quickly?. Pulling out the electrical connector linking the ice maker to the the inside of the freezer fixed the loud noises. First, ensure that ice is not jammed in the ejector arm of the ice maker. However, in order to make commercial soft serve ice cream, you will need an ice cream maker to freeze the ingredients quickly to create soft serve. To manually turn the Ice Maker OFF: Lift the wire shutoff arm to the OFF (arm up) position and listen for the click. Before Installing The Water Supply Line, You Will Need,, Basic Tools: adjustable wrench, flat-blade screwdriver, and Phillips TM screwdriver,, Access to a household cold water line with water pressure between 30 and 100 psi. 77 reviews of Appliance Repair & Maintenance "Excellent Service, Awesome Price and On Time I called ARM because my dryer smelled like lint was burning inside the motor area. Raise and lock shutoff arm in OFF position. Check for the following issues: Incoming water temperature is too low (Rev. Yet, they still come packed in some ice maker and furnace humidifier kits and you can still buy them at home centers. Note that not all ice makers will have this clip. After initial start-up, discard the first few batches of ice. DA61-03734A Door handle screw *This is the screw that attaches the handle to the door (2 pieces per door is required) (Sold individually) AW-PJT,SWRCH18A,M8,-,GE. 5) Both the fine filter (round 8") and the water conduit leading back and up to the top will need to be removed. There is a spring inside the icemaker head that will force the arm back down after the motor lifts it up. NOTE: Your ice maker has an automatic shutoff. It's spring loaded and should fall when you empty the ice tray, but it could be stuck by ice or lack of lubrication. If the ice level control board fails, the ice maker will stop making ice. How do I winterize my ice maker? I have a Norcold refrigerator in a Fleetwood motorhome. Deactivate: Press FF UP for up to 10 sec. If we put it down, it fills up one more tray, then again pops up and turns off. Removing and Replacing the Ice Storage Bin 1. (rear mounted) IMPORTANT It takes approximately 24 hours for the ice maker to begin producing ice. Reinstall ice maker into ice box. Take the thing out of the freezer. If, for some reason you want to disable the icemaking mechanism to use the machine as a freezer only (to freeze bait, etc. I took the ice maker out of the fridge and tested the heating element and thermostat with a multimeter. Results: -Two flashes repeated once means the ice maker's optics are blocked or defective. On average an icemaker will produce one batch of ice every 1-2 hours. Should I be concerned about this white powder in my freezer? I recently purchased a home, and this is the refrigerator that came with it. I have a Whirpool refrigerator side by side model ED25LF, that don't pass water to the ice maker, I replace the water valve and check the water line that go to the ice maker, no water inside, the ice maker make the cycle the arm move up and down and you can hear sounds, but no water goes inside to fill the ice maker what can be? Reply. Refrigerator: Ice maker not making ice Several problems can interfere with making ice—the ice maker could be jammed or broken, a dirty water filter or kinked water line could be blocking water flow, or the water inlet valve could be clogged or faulty. 1) Arm is not installed properly, align arm and click into place. The control board then shuts off the ice maker. You can fix these 4 irritating fridge problems yourself. So I pulled out the ice maker and found the coil was iced up, (I did not do the defrost just yet). Ice Maker Troubleshooting Tips. When you start to run low, turn it back on. Yet, they still come packed in some ice maker and furnace humidifier kits and you can still buy them at home centers. FRESH FOOD ICE MAKER DIAGNOSTIC MODE Activate: Press FZ UP and FZ DOWN temperature pads for up to 10 sec. Ice Maker is a device used for making ice, and it generally refers to standalone machines used to producing ice at massive scale. Ice production stops automatically when the bucket is full enough to interfere with the wire shut-off arm. you cannot force it. Plastic sensing arm is attached? • Reinstall if needed or replace if broken Hollow. of inactivity. We have collected the most popular designs with strategies for how to place them and where to place them. Unfortunately the most common problems with an ice maker is that it wont make ice, it wont stop making ice or it just stops working altogether. Some feeler arms go up and down some go side-to-side. Check out this pet-friendly at Park Glen Apartments located at 2300 Camp Dr, Midland, TX 79701 that includes 1 - 3 bed, 1 - 2 bath, and 748 - 1,222 Sq. Note: When the Max Ice feature is in operation, the UP and DOWN pads for the freezer control will not operate. Remove the ice bin from the refrigerator and remove any loose ice from the ice maker. This is trapped air in the water and does not affect the taste or quality of the ice. american-appliance. For models with dual ice makers, check the ice maker in the freezer to ensure the wire signal arm is allowed to go in the up or down position. you cannot force it. com for high-quality KitchenAid ice makers for your kitchen. Great prices on the parts you need to help you repair your ice maker quickly and easily. Many RV builders do not insulate or heat the ice maker water line. Sometimes an ice cube or other object may be preventing the signal arm from freely moving. Wife says, I need to fix it right now or no supper. Onto a workspace. Make sure the ice maker is connected to the wire harness and that the circuit is energized (120 Vac). When it drops back down far enough, the arm comes into contact with the ice in the collecting bin. Hard to believe but yes it's true. Removing and Replacing the Ice Storage Bin 1. Last but not least, we headed to the laundry room with our eight finalists and loads of dirty clothes that. First, ensure that ice is not jammed in the ejector arm of the ice maker. Unbeatable Deals On Whirlpool Refrigerator Ice Maker Part W10122576R W10122576 Model 10641162310 are ideal for including character to your room. Like the ice and beverage / ice combo dispensers, the ice bin has a built-in cold plate which, when full of ice, will cool down the soda water and syrup lines. Some LG refrigerators come with ice makers. Keep your Frigidaire top-mounted refrigerator stocked with ice using this Ice Maker Kit. A common factor is lack of cooling from ice to keep the carbonated water flowing. You also have to hook the icemaker up to the plumbing line in your house, to provide fresh water for the ice cubes. A few days ago the ice maker quit making ice. Sometimes an ice cube or other object may be preventing the signal arm from freely moving. The ice maker is the type with the ice bucket in the door, and the ice maker is at the top of the freezer compartment. Kenmore Coldspot 106 User Manual • Are the doors not closed completely, The refrigerator seems to make too much noise, The sounds may be normal for your refrigerator, The ice maker is not producing ice, Hie lights do not work, Hiere is water in the defrost drain pan, Is the refrigerator defrosting • Kenmore Refrigerators. As such, here's a list of the most frequently asked questions we receive about undercounter ice makers. If you don't, the ice maker isn't passing the voltage and the ice maker motor module requires replacement. Plastic sensing arm is attached? • Reinstall if needed or replace if broken Hollow. Post navigation ← How to Destroy the Pump in a Whirlpool Duet Sport Washer Troubleshooting Flowchart for the Whirlpool-built Modular Icemaker →. Once the ice is in the bin, the shut-off arm falls back down. These contaminants may include – but are not limited to – lead, chlorine and microorganisms such as giardia and cryptosporidium. All is working fine except that the ice maker has stopped making ice. To turn ice maker on, lower wire signal arm (see ice maker front cover for ON/OFF position of arm). At least, that's what's supposed to happen. The fridge and freezer work, it's modern and in good condition. So the quick answer is, when you don't need to make ice, turn the ice maker off. Air in new plumbing lines may cause ice maker to cycle two or three times before making a full tray of ice. Realign the gears and arm. Release the ice maker door. Turn the unit off, and if the arm is up, push down gently. Discard ice made in the first 24 hours. Once the cover and mixing arm are secured, turn the unit on to start the ice cream maker churning. To manually turn the Ice Maker OFF: Lift the wire shutoff arm to the OFF (arm up) position and listen for the click. The power line and the water-intake tube both run through a hole in the back of the freezer. FFIM Diagnostic Mode will automatically deactivate after 5 min. NOTE: Your ice maker has an automatic shutoff. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. If the ice level control board is getting power, but the ice. l The ON/OFF lever is a wire signal arm Downfor making ice automatically Upto shut off the ice maker. Press FF UP or FF DOWN to move forward or backward through tests. What does ice it down expression mean? The pitcher is icing his arm down after the big. Before Installing The Water Supply Line, You Will Need,, Basic Tools: adjustable wrench, flat-blade screwdriver, and Phillips TM screwdriver,, Access to a household cold water line with water pressure between 30 and 100 psi. How do I clean my dispenser? My ice cubes are clumping. Whirlpool Ice Machine Parts Diagrams and Catalog This page is an adjunct to my page on Repairing a Whirlpool Ice Machine. Most automatic ice makers have a lever (looks like a piece of wire) that is prevented from being in the down position when the bin is full. A n arm extends away from the ice maker over the ice cube bin. First, ensure that ice is not jammed in the ejector arm of the ice maker. NOTE: Silence alarm. Ice maker control arms should flip up and down easily. the ice maker has excessive frost build up. When you start to run low, turn it back on. Test points L & N will verify 120 volts to Ice Maker module. Before Calling For Service Allow ice maker 1 overnight period to make ice before. AC power can be applied to the solenoid valve for a maximum of 20 seconds. If your ice maker has frozen up, take the following steps to thaw it out: 1 Unplug the refrigerator or turn off the circuit breaker that supplies power to it. Clean the furnace area using compressed air or a soft brush to remove all dust, debris and insects. If your ice maker won’t stop making ice, it might be because its wire signal arm is being held down by an item in the freezer, or by ice cubes that have frozen together over the arm. You press an arm down to make ice for your drinks. Deactivate: Press FF UP for up to 10 sec. Check whether the ice bin is full; Once the ice bin becomes full, the shut off arm will move up. How do I winterize my ice maker? I have a Norcold refrigerator in a Fleetwood motorhome. Once the tray is warmed, a small motor in the ice maker control begins to rotate a sweep arm, which pushes the cubes up and out of the tray. Lift up the front of the storage bin and pull it out. Usually, the arm is frozen over when this happens. Use or discard any ice that has been made. I have a Kenmore Elite refrigerator built by LG. Otherwise, the ice maker’s fi ll valve may make a loud chattering noise when it attempts to operate without water. 2) Arm is blocked by something [ice build up or other item in freezer. I found there was still ice in the space right behind where the coil originates. After initial start-up, discard the first few batches of ice. Buy ice maker parts to repair all brands of ice makers at Easy Appliance Parts. Manitowoc Ice is one of the best at making it. Clean the furnace area using compressed air or a soft brush to remove all dust, debris and insects. I took the ice maker out of the fridge and tested the heating element and thermostat with a multimeter. View and Download Dacor EF42DBSS use and care manual online. How To Repair A Refrigerator That's Not Making Ice. I have a Kenmore Elite refrigerator built by LG. The feeler arm, which functions like the float in a toilet, shuts off the ice maker when the ice tray is full. The power line and the water-intake tube both run through a hole in the back of the freezer. The feeler arm can get stuck in the off position, which will cause your ice maker to stop functioning after the bin is filled. This entry was posted in Ice Maker Repair on October 24, 2009 by Samurai Appliance Repair Man. It allows you to enjoy icy cold drinks every day without having to refill ice trays at the kitchen sink. If the arm or paddle is broken, the icemaker needs to be replaced. Have a good amount of water leaking down from the inside back wall of the freezer compartment of refrigerator, ice in ice maker clumping together quite often. I have had it serviced 3 times and they simply cannot make it make ice. Sometimes an ice cube or other object may be preventing the signal arm from freely moving. Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water. Ice production stops automatically when the bucket is full enough to interfere with the wire shut-off arm. You press an arm down to make ice for your drinks. Need ice more quickly?. Powering the unit OFF and back ON will unlock the icemaker. Raise and lock shutoff arm in OFF position. Bags of ice are messy and patients risk the chance of infection to the wound area. Loading Unsubscribe from Stephen Fiore? Cancel Unsubscribe. Also for: Ef42nbss, Ef48dbss, Ef48nbss, If42dbol, If42nbol, If48dbol, If48nbol. refrigerator. Shortly thereafter, the arm starts to lower. Also, sometimes there is a strange and subtle noise that comes from the ice maker. A dirty ice maker is not going to work at its full potential. The water filled the mold, and the ice froze, but the mold heater never turned on. how or when does the bin arm come down to start producing ice. Some feeler arms go up and down some go side-to-side. Push nozzle back into bottom of valve, and turn ¼ clockwise. This problem is easily resolved, but if. • Water line within unit frozen. 42 Inch and 48 Inch Built-In Refrigerators. Remove ice storage bin and defrost contents. You probably have low water pressure. First, ensure that ice is not jammed in the ejector arm of the ice maker. There are some sconces that give light in both directions. "Drop-in" refers to the characteristic flange on the ice bin allowing it to be installed into a hole in a countertop or a standalone cabinet. There could be a problem with the bail arm inside the ice maker. A refrigerator ice maker that freezes up can be caused by a frozen ice maker fill tube, faulty water inlet valve, too low freezer temperature setting, or a water filter that needs replacing. Check the action and the springs. View and Download Dacor EF42DBSS use and care manual online. EF42DBSS Refrigerator pdf manual download. To restore the icemaking mechanism, pull the wire arm back down. Lift up the front of the storage bin and pull it out. My icemaker will not stop making ice, overflows the bucket. Once the ice is in the bin, the shut-off arm falls back down. Turn your ice maker off right after you hear it drop ice into the bucket, so the ice cube tray won’t have a chance to fill back up with water. Discovering cheap Electric Open Mouth Taiyaki Maker Taiyaki Baker For Making Ice Cream Taiyaki 110V 220V 220V thats also great quality can seem very hard there are so many various suppliers and creative designers, it's not easy to locate a actual bargain. The ice may contain impurities from new plumbing connections. If your model has an adjustable freezer shelf, place the shelf so the wire signal arm will hit the ice when the ice container is full. Voltage drops can occur throughout the day. • Ice jam in the dispenser. If we put it down, it fills up one more tray, then again pops up and turns off. As ice cubes collect in the storage bin, and their level gradually rises, they push up on a feeler bar inside the bin. Problem solving – If the water supply is blocked or the solenoid isn’t working or the automatic stop mechanism isn’t working the ice maker wont work. Please run the ice maker in temperatures below 90°F and/or pour colder water into tank Why is the ice jamming up in my. To stop production, lift up on the ice level arm. shut-off arm and fill valve run. Get the freezer parts you need to keep your freezer running and your food fresh. As such, here's a list of the most frequently asked questions we receive about undercounter ice makers. normally the lever moves up, the fingers push out the ice, the lever goes back down, if it is held up with ice it dose not cycle again. The Ice Maker #AP2984633 shows to fit my frige referenced above when I scrolled down on all the models, but I'm looking for the bail arm on my side by side I found part #AP3902924 referenced in a previous answer session but when I scrolled through model #'s it didn't match mine. Fill several glasses of water from the door dispenser to flush the lines and check for debris in the water. Shut off the water supply to the ice maker water solenoid valve. l The ON/OFF lever is a wire signal arm Downfor making ice automatically Upto shut off the ice maker. So the quick answer is, when you don’t need to make ice, turn the ice maker off. Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water. At the same time, the shaft raises a shut-off arm, which prevents the ice-making cycle from starting over again. If this happens, the ice maker is switched off automatically. To turn ice maker on, lower wire signal arm (see ice maker front cover for ON/OFF position of arm). most icemakers break down long before the. Working Subscribe Subscribed Unsubscribe 733. My ice maker stopped making ice. If you don't have a Whirlpool refrigerator that has the ice bin in the door then you have a feeler arm. One reason a Maytag ice maker may leak is because the freezer or ice maker is not level. Check that the water supply going to the refrigerator is turned on. * Refrigerator is performing satisfactory and has been operating long enough to reach ice making temperatures. Same-day shipping and easy returns at Easy Appliance Parts. Discard ice made in the first 24 hours. This particular Starbucks is the smallest one I have ever been into. How do I clean my dispenser? My ice cubes are clumping. It will then stay up, and the machine will not make any ice. You should see 120Vac reading to it for 7 to 9 seconds. They manufacture some of the top ice makers in the foodservice industry, ranging from undercounter to standalone S models. This sends a signal to the rest of the system to stop producing ice. Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water. The ice may be natural but is usually frozen by a refrigeration plant pumping a brine solution through numerous pipes fixed lengthwise at the bottom of a shallow pan of water. It also allowed us to narrow down a vast selection of laundry detergents to eight finalists. Fill several glasses of water from the door dispenser to flush the lines and check for debris in the water. Giardia and cryptosporidium can cause gastrointestinal illness. JUST ICE MAKERS(TM) does not get involved in repairing or replacing internal ice maker parts so I will not be able to help with those questions. Once the tray is warmed, a small motor in the ice maker control begins to rotate a sweep arm, which pushes the cubes up and out of the tray. Now take apart the arm gears. During this time, watch the test meter. Turn off the water supply to th e ice maker at least one day ahead of time. NOTE: Your ice maker has an automatic shutoff. I checked nothing is jammed. If, for some reason you want to disable the icemaking mechanism to use the machine as a freezer only (to freeze bait, etc. If collecting water into ice tray, first perform test 63C to empty ice tray. Often the ice. What To Do When An Ice Maker Stops Working. To manually turn the Ice Maker OFF: Lift the wire shutoff arm to the OFF (arm up) position and listen for the click. The arm is white, wide and flat and is situated above the ice bucket when the freezer is closed (note: freezer trays are removable for easier access). This is trapped air in the water and does not affect the taste or quality of the ice. It is also set up strangely, but maybe that's because of its location & tininess. Turn your ice maker off right after you hear it drop ice into the bucket, so the ice cube tray won’t have a chance to fill back up with water. 77 reviews of Appliance Repair & Maintenance "Excellent Service, Awesome Price and On Time I called ARM because my dryer smelled like lint was burning inside the motor area. IMPORTANT!. how or when does the bin arm come down to start producing ice. single family home at 150 Huey Shedd Rd, Laurel, MS 39443 on sale now for $200,000. The IsoComforter Cold Therapy System produces virtually no condensation, keeping the wound clean and dry. My ice maker stopped making ice. View and Download Dacor EF42DBSS use and care manual online. Refrigerator: Ice maker not making ice Several problems can interfere with making ice—the ice maker could be jammed or broken, a dirty water filter or kinked water line could be blocking water flow, or the water inlet valve could be clogged or faulty. NOTE: Your ice maker has an automatic shutoff. A few days ago the ice maker quit making ice. An Ice maker is like a separate appliance within your freezer. You don't want to leave ice sitting in the ice maker. This ice maker is brand new, out it in about a month ago, still did not make ice, actually the issue was the water intake valve, replaced it, started running fine, but now everytime the ice maker dumps ice, the are goes up, the ice falls into bucket, and the arm stays up and wont come down on it's own. Turning the Ice Maker On/Off NOTE: Do not force the wire shutoff arm up or down. Disconnect the water line from the back of the refrigerator. A shut-off arm sits above the ice bin. Each time the ice maker starts to harvest the wire arm will slowly rise up so that the ice dumps out under it and then the arm slowly comes back down. So I removed the module and cleared out the ice and it started making ice. Does the lever need to be up or down to make ice? The small lever on the right side, is it to be pushed to the - Answered by a verified Appliance Technician. If, for some reason you want to disable the icemaking mechanism to use the machine as a freezer only (to freeze bait, etc. take it all the way up then push it back down, do that several times to see if that may get things started again. If all cube molds are not filled with water, reinitiate the ice maker harvest cycle and collect the water from fill cycle into a graduated cylinder. Lift and hold open the ice maker door. As ice is made, the ice cubes will fill the ice storage bin and the ice cubes will raise the wire shutoff arm to the OFF (arm up) position. COOLERS & DRINKWARE. Shut-off arm down and the freezer is cold ( below 15ºF ). 1, Windows Phone 8. Water Filter Indicator When a water filter has been installed in the refrigerator, the yellow. Once the tray is warmed, a small motor in the ice maker control begins to rotate a sweep arm, which pushes the cubes up and out of the tray. How To Test the Control Module. 42 Inch and 48 Inch Built-In Refrigerators. Ice bucket is in place properly? • Ice bucket must make contact with the switches behind it for the icemaker to operate. You can fix these 4 irritating fridge problems yourself. You might also encounter an ice maker that gives you smelly ice-cubes. I have a Kenmore Coldspot (Model 106. Download this game from Microsoft Store for Windows 10, Windows 8. The ice maker sometimes peels off brown flakes from the ice maker mold. My icemaker will not stop making ice, overflows the bucket. This place was crazy busy. plastic bin arm is in the up position and that's how it comes from the factory. any idea? Hello Ed, thank you for contacting us,This is more then likely an issue with the ice maker if the new arm did not fix the issue. Sometimes, though, the ice maker arm gets stuck and won't go back up after you've made ice. The arm seems to be locking on its own. Measure voltage across test points L and N. ! Caution To avoid damage to ice maker, observe the following: • Do not force ice maker arm down or up. Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water. You don't pick up anything heavier than a gallon of milk with the same arm for the first 4-6 weeks. My ice cubes will not drop from the mold. Put back in. Grasp the ice maker and shake it a couple of times up and down. Approximately 2. Please run the ice maker in temperatures below 90°F and/or pour colder water into tank Why is the ice jamming up in my. The lever thing seems to be switching back and forth like people cant decide which way is on. Onto a workspace. This can happen when shifting food around in the freezer unit, you might jam the control switch up or down. AC power can be applied to the solenoid valve for a maximum of 20 seconds. After initial start-up, discard the first few batches of ice. First, ensure that ice is not jammed in the ejector arm of the ice maker. The ice maker will continue the process until the ice bucket has reached the limit. In any case it should have a spring like action. Mine worked !!! I saved $150 or using ice cube trays (like my. There is a spring inside the icemaker head that will force the arm back down after the motor lifts it up. About three weeks ago, my ice maker stopped ejecting the ice. The ice container is removed by pulling straight out. nOtE: Push one end of the shut off arm assembly into module and guide other end into upper hole next to fill cup. Which leads me to believe that the arm is trying to push the ice out but it cant until maybe the ice melts a little bit. Deactivate: Press FF UP for up to 10 sec. • Defective Switch within dispenser • Defrost water line and water tank, bring freezer temp above 5 deg. Buy the Whirlpool WRB119WFBB from an authorized retailer for free tech support.